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Korea's Incheon International Airport was named ¡°Best Airport¡± at the second International Conference and Exhibition on Airport Service Quality in Abu Dhabi, UAE. Incheon also won two additional awards during the three-day conference: "Best Airport in Asia" and "Best Improvement of Overall Satisfaction.¡± The awards are based on quality surveys conducted by a customer satisfaction benchmarking program covering 66 airports worldwide and overseen by the International Air Transport Association.
Singapore's Changi and Hong Kong's Chek Lap Kok shared second place, and Malaysia's Kuala Lumpur Airport came in third.
Incheon airport has gained a reputation for top quality in terms of its facilities and service since it opened in 2001. Before then, air traffic in and out of Korea as well as domestic flights were handled by a smaller facility on the western edge of Seoul. But explosive growth in air traffic led to the creation of the Incheon airport, which was built on reclaimed land. The passenger terminal alone covers 496,000 sq.m. Last year, 240,000 flights and 27 million passengers flew in and out of the airport located 52 km from Seoul. The old airport in Gimpo now handles only domestic flights and shuttle services linking Korea and Japan.
Arirang News
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