Soaring Popularity Brings Rising Complaints for Food Apps

  • By Jung Chul-hwan

    April 22, 2020 12:50

    Food delivery apps are enjoying a global boom amid the coronavirus lockdown, but with great power comes great responsibility, so complaints are also surging.

    Last year, popular Korean apps like Baedal Minjok, Yogiyo and Baedaltong drew 428 complaints, a 2.4-fold increase from 179 in 2018, the Korea Consumer Agency said last week.

    In the first three months of this year the agency already received 94 complaints about food delivery apps, up a whopping 136 percent on-year. The majority were about delivery mistakes and refunds with 33.6 percent and 20.8 percent.

    Consumers complained that they were not able to cancel their orders either in the app or by phone. When they called the restaurants themselves, they could not get through or were quite properly told that orders could only be canceled through the middlemen, i.e. the app operators.

    Other complaints included responses to users' requests (13.8 percent) and service quality (12.6 percent).

    The number of users of food delivery apps reached 10 million at the end of last year.

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