Screen Troubles Emerge in Samsung's New Foldable Phone

  • By Park Soon-chan

    April 19, 2019 12:57

    Samsung's eye-wateringly expensive foldable smartphone, the Galaxy Fold, took a beating from U.S. media on Wednesday over problems with the screen.

    Some were the users' own fault, but others pointed to problems with quality control as the Korean giant rushed the phone out ahead of competitors.

    Mark Gurman at Bloomberg was among those who only had themselves to blame. "The screen on my Galaxy Fold review unit is completely broken and unusable just two days in," he complained. "A small tear had developed at the top of the hinge, where the gadget opens… Then the display failed to operate properly."

    But a YouTuber pointed out that the reporter had removed the protective film on the screen, which instructions on the wrap warn users never to do.

    The screen of Samsung's Galaxy Fold is broken in this photo tweeted by Bloomberg reporter Mark Gurman after he removed the protective film.

    But two other complaints of defective screens were not related to the protective plastic layer. A reporter for IT blog the Verge said a "small bulge" appeared on the monitor of the foldable device just one day after use which was probably caused by a piece of debris that had gotten under the screen.

    "It's just enough to slightly distort the screen, and I can feel it under my finger," the reporter said. "More distressing is that the bulge eventually pressed sharply enough into the screen to break it."

    And CNBC reported that the left half of its Galaxy Fold review model went on the blink and a diagonal line appeared on the upper part of the screen.

    That may be par for the course with very cheap new phones, but for US$1,980 device to break down after just one or two days of use seems a serious problem.

    Samsung vowed to conduct a thorough investigation but insisted the phone will be released in the U.S. on April 26 as scheduled.

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