Mobile App-Related Complaints on Increase

      September 14, 2018 13:59

      The growth of the mobile app market in Korea has seen a rise in the number of consumers seeking compensation for poor services.

      The Korea Consumer Agency said on Thursday it received some 572 complaints relating to mobile apps lodged by consumers from 2015 to 2017. The figure has risen by 40 to 60 percent each year, from 122 in 2015 to 278 in 2017.

      The most common cause of complaints -- 304 cases or 53.2 percent -- was refusal of cancellation or refunds, followed by system errors, with 64 cases or 11.2 percent.

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