July 23, 2018 11:38
Asiana Airlines said Sunday that it will reimburse fliers 10 to 20 percent of their airfare for delayed flights and its failure to provide inflight meals.
Asiana's international flights between July 1 to 4 were affected by the inflight meal debacle, resulting in hour-long delays in departure on 57 domestic and 43 international flights.
Passengers whose flights were delayed between one and four hours will get 10 percent of their airfare back excluding taxes, fuel surcharge and VAT, while those whose flights were delayed for more than four hours will get 20 percent back.
The carrier estimates that it will spend around W1 billion to compensate some 25,000 fliers (US$1=W1,135).
The Fair Trade Commission stipulates that only flights that were delayed for more than two hours are subject to reimbursement, "but considering the irregular nature of the latest incident, we decided to expand the coverage to delays of one hour or more," the carrier said.
Around 32,000 fliers who were served no proper inflight meals will get additional compensation in the form of vouchers and air miles.
Details of compensation can be checked on Asiana's website. Compensation starts on Sep. 4, when the necessary systems are in place, and customers will be informed individually.
Meanwhile, Asiana claims no more flights have been delayed due to a lack of inflight meals since July 5. The carrier needs 30,000 inflight meals a day during the summer peak season and says it is now ready to provide them.
The debacle was sparked by an abrupt and as yet unexplained switch to a new caterer which then promptly suffered a factory fire.
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