Incheon Airport to Deploy Robot Staff Later This Year

  • By Hong Jun-ki

    July 01, 2016 10:27

    Incheon International Airport will deploy robots to handle baggage, customer service and cleaning duties late this year.

    The airport said Thursday that it will deploy 15 robots for a trial run until August 2017. Five will offer directions to airport users, another five will handle baggage processing and five more will clean floors. 

    Robots will eventually also handle security checks, issue boarding passes and serve food and drinks in airport lounges.

    The robots, developed by LG Electronics, are capable of moving adeptly through crowds and can "speak" Korean, English, Chinese and Japanese. They will be programmed to answer customer queries and complaints based on input since the airport opened in 2001.

    "If a robot gets a question it can't answer, it will seek the necessary information from an airport official," an airport spokesman said. "The information will be transmitted in real time to other robots so they can answer the question too."

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