December 07, 2011 09:31
Among tablet PC users in Korea, those using Samsung Electronics' Galaxy Tab 10.1 are the most satisfied.
In a customer satisfaction survey released Tuesday, the Galaxy Tab topped a list of five tablet PCs with an average 3.78 out of 5 points. The survey was conducted by the Green Consumer Network for the Fair Trade Commission.
The iPad 2 came a close second with 3.77 points. Next was the K-Pad developed by KT and Enspert (3.65 points), HTC's 4G Flyer (3.47 points) and Motorola's Xoom (3.47 points).
Out of eight categories, the Galaxy Tab was rated best in three -- design, convenience of use, and variety of features.
The iPad 2 ranked top in five categories -- convenience of use (jointly with the Galaxy Tab), wireless Internet, use of multimedia, applications, and data processing -- but came last in terms of price satisfaction and fourth in support services, pushing the average down.
It is far more expensive to repair iPad 2 than the Galaxy Tab. The repair cost for the iPad 2's LCD screen was W290,000 (US$1=W1,131), as compared to W199,000 for the Galaxy Tab's. Repairing a waterlogged iPad 2 cost W274,000 more than a Galaxy Tab. It also cost W184,000 more to fix poor touch screen response for the iPad 2.
The poll was conducted among 522 consumers in their teens through 50s in September and October.
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