Farrel Farhoudi

Apple would be willing to improve its customer service policy for Korean iPhone users if a directly operated branch in Korea is established, Farrel Farhoudi, a senior director for the IT company's iPhone service, said in a parliamentary audit on Thursday.


Grand National Party lawmaker Kwon Teak-ky raised the issue of different after-sales service policies between China and Korea and suggested it is discriminatory. Farhoudi replied that the regulations in China are different from those of Korea as there are directly operated Apple stores in China but none here, so the company's responsibilities are different.


Meanwhile, Chung Ho-yul, the chairman of Korea Fair Trade Commission, said the watchdog could investigate the matter.

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